Shipping, Pickup & Returns

Shipping

At this time, we are only shipping domestically to locations within, and territories of, the United States of America.

We ship orders Monday - Friday (excluding holidays) during regular business hours. Most orders placed on our website are shipped within 1 - 3 business days, subject to payment confirmation and product availability. Due to the seasonal availability of our honey products, in the event your order requires additional handling or processing time, we will notify you via email once your order has been placed.

We aim to keep shipping costs as low as possible for our valued customers. Depending on the weight or size of your package, and your location, we may ship your order via USPS (United States Postal Service), UPS, Fedex, or by local courier.

Most shipments from our facility will feature a tracking number which we will provide you once your order has shipped. If you need to update or correct your shipping address after placing an order, please contact our team at sales@usahoneyco.com as soon as possible to ensure accurate delivery.

 

Curbside Pickup

We offer convenient curbside pickup at our Sioux Falls office, located at: 629 S Minnesota Ave. Suite 103, Sioux Falls, SD 57104. During checkout, please select the curbside pickup option and our team will prepare your order accordingly. When your order is ready for pickup, you will receive an email with pickup instructions. Most orders can be picked up Monday - Friday, from 8AM to 3PM, CT. If you have questions about your pickup order, please email sales@usahoneyco.com.

 

Returns & Exchanges

Due to the perishable nature of our products, and to ensure the safety of our customers and team, all sales of honey and beeswax products are final. We cannot accept returns or exchanges on these items unless the product received is damaged or incorrect.

If you receive a damaged or incorrect honey or beeswax product, please contact us via email at sales@usahoneyco.com within 3 business days of receiving your order. We will arrange for a replacement or refund, as appropriate.

Our apparel and merchandise items are print-on-demand and uniquely produced once ordered. We do not support returns or exchanges if a customer orders the wrong size or color, or simply changes their mind. In the event of a damaged product or a manufacturing error, a free replacement or refund will be offered if reported within 3 days of product delivery. Please contact us via email at sales@usahoneyco.com and provide a clear photo showing the issue. Minor variations in the placement of the print, within a tolerance of 0.5″, will not be considered a defect.

All sales of gift cards and gift boxes are final.